Alpen Media Institute is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, store, and protect personal data when you use our site, register for courses, participate in workshops, or engage with our online platform.
We collect information to provide and improve our services. The types of personal data we may collect include:
Information you provide directly to us: This includes information you submit when you register for an account, enroll in a course, fill out forms, participate in surveys, communicate with us, or use features like forums or discussion boards. This data may include your name, contact details (such as email address and phone number - though these will not be listed for contact in this policy), payment information (processed securely via third parties), professional background, and educational history.
Information collected automatically: When you visit our site or use our service, we may automatically collect certain information about your device and your usage. This may include your IP address, browser type, operating system, pages visited, time spent on our site, actions taken within the platform, and referring website addresses. We may also collect information about your progress in courses and interactions with learning materials.
Information from other sources: We may receive information about you from third-party partners who provide services on our behalf, such as payment processors or analytics providers, consistent with their own privacy policies.
We use the information we collect for various purposes, including:
Providing and maintaining our services: To operate our online platform, deliver educational content, manage your account, and facilitate your participation in courses, workshops, and certifications.
Processing transactions: To process your payments for courses and services.
Communication: To communicate with you regarding your account, course updates, service announcements, and to respond to your inquiries.
Personalization: To personalize your learning experience, recommend relevant content, and tailor our services to your interests.
Improving our services: To analyze usage patterns, understand how users interact with our platform, and improve our content, features, and user experience.
Marketing: To send you information about our other courses, programs, and services that may be of interest to you, where permitted by law or with your consent. You can opt out of receiving marketing communications.
Security and fraud prevention: To protect the security and integrity of our platform, prevent fraud, and enforce our terms and conditions.
Compliance with legal obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
We process your personal data based on the following legal grounds:
Performance of a contract: When processing is necessary to fulfill our contractual obligations to you, such as providing access to courses you have enrolled in.
Legitimate interests: When processing is necessary for our legitimate interests, such as improving our services, marketing (where appropriate), ensuring security, and analyzing usage, provided these interests are not overridden by your data protection rights.
Consent: Where required by law, we will obtain your explicit consent before processing certain types of personal data, particularly for marketing communications. You have the right to withdraw consent at any time.
Legal obligation: When processing is necessary to comply with a legal obligation.
We may share your personal data with third parties in the following circumstances:
Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, hosting, customer support, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes for which they were engaged.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change of ownership or control.
Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing.
Depending on your location and applicable laws, particularly under the General Data Protection Regulation (GDPR), you may have the following rights regarding your personal data:
Right to access: You have the right to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure ('right to be forgotten'): You have the right to request the deletion of your personal data in certain circumstances.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to object to processing: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to withdraw consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.
Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority, particularly if you are in the European Economic Area (EEA).
Our site uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device. They help us operate our site, remember your preferences, analyze usage, and provide relevant advertising. You can manage your cookie preferences through your browser settings.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on this page. We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us by writing to:
Alpen Media Institute
12 Bleicherweg
Zurich, Zurich 8001
Switzerland